The Bureau is Fundworx online service desk at www.sxbureau.co.za.
There you’ll be able to quickly log service requests through easy-to-use web pages. All service queries are allocated to a client manager who will deal with the request using the conditions of your SLA as a reference.
- Information about our products
- Remote web support
- Logged call tracking
- Incident reports
If you need higher levels of service, faster response times, and assured uptime for your system, you can negotiate these with us and have them specified in a Service Level Agreement, over and above our Standard Support agreement.
In this way, you can make sure you’ll get the response and service you require, with penalties levied against us for non-delivery.
We offer a range of services designed to make sure your system is continually available while intercepting potential problems before they become a threat.
- Annual health checks
- Year-end preparations,
- Software version management
- System change management
- Planned site inspections
- System reviews
An Annual Software Maintenance (ASM) agreement is mandatory for the first 3 years after implementing Fundworx and optional thereafter. ASM gives you access to the latest upgrades and service packs for a reduced upgrade price.
You’ll also be able to log into your account for online mini-training courses, a Web-based troubleshooting system that provides answers to your technical questions, and our knowledgebase and documentation.